Refund and Cancellation Policy – Virtual Element
At Virtual Element, we are dedicated to providing high-quality AI-related services, virtual products, and digital solutions to our clients. Due to the nature of digital products and services, we have a strict refund policy to ensure fairness and transparency. Please read this policy carefully before making a purchase.
1. Refund Policy
1.1 Eligibility for Refunds
- Refunds are only provided if the digital product or service is damaged, defective, or not as described.
- To be eligible for a refund, you must:
- Notify us within 24 hours of purchase.
- Provide a valid proof of purchase (receipt).
- Clearly explain the issue with the product or service.
1.2 Non-Refundable Products and Services
- Due to the intangible nature of digital products and services, we do not offer refunds under the following circumstances:
- Change of mind or personal preference.
- Failure to read the product description or service details before purchase.
- Incompatibility with your device or software (unless explicitly stated otherwise).
- Delays in delivery caused by third-party services or technical issues beyond our control.
- If the refund request is made after 24 hours of purchase.
1.3 Refund Process
- If you believe your product or service is damaged or defective, contact us immediately at info@squarebaseconsulting.com within 24 hours of purchase.
- Include the following in your email:
- Proof of purchase (receipt).
- A detailed description of the issue.
- We will review your request and respond within 2 business days.
If your refund request is approved, the refund will be processed within 10 business days using the original payment method.
2. Cancellation Policy
2.1 Service Cancellation by the Client
- If you wish to cancel a service, you must notify us in writing via email at info@squarebaseconsulting.com.
- Cancellation requests will be processed within 2 business days of receipt.
- Cancellation is only possible if the service has not yet been initiated.
2.2 Cancellation Fees
- If the service has already been initiated or work has commenced, no refund will be provided.
2.3 Cancellation by Virtual Element
- We reserve the right to cancel a service at any time due to unforeseen circumstances, such as unavailability of resources, technical issues, or violation of our terms and conditions.
- In such cases, you will be notified immediately, and a full refund will be issued if payment has already been made.
3. Contact Us
If you have any questions or concerns regarding our Refund and Cancellation Policy, please feel free to contact us at:
Phone: +91 705804672
